RMA request for MTL GECMA Workstations

STEP 1:
To return equipment for warranty and non-warranty repair, please begin by fully completing the RMA form below.

Once you have submitted the form, you will receive 2 emails.

A confirmation email (Please check your junk email folder for the confirmation email)
An RMA number email (will be issued as quickly as possible)

An RMA number must be issued before we can receive your product and perform any services. Shipping workstations to us without an RMA number will cause delays in the processing.

STEP 2:
Shipping your product after receiving your RMA:

Ship your return to the following address, ensuring that the RMA number is clearly visible on the package label and delivery note.

SC COOPER INDUSTRIES ROMANIA SRL
Attn: Customer Service Department
Zona Industriala Vest,
Str. III, Nr.12 Arad,
Romania 310510

If you do not have adequate cardboard packaging available, we can provide proper packaging for a small fee. Please indicate this in the "other comments" field of the RMA form.

Upon receipt of the returned goods, we will inspect them and provide a cost estimate as soon as possible.

CONTACT INFORMATION

First Name*

Last Name*

Company*

Customer no. (if available)

Email Address*

Country*

Street Address*

Postcode*

Business Phone*

Fax

Delivery address (if deviating)

TECHNICAL INFORMATION

Contact for technical questions*

Phone number*

Email *

Details of the items you wish to send back to us.*

Serial Number*

Desired date for sending back

Error description (as detailed as possible)*

I hereby confirm that the goods sent in for repair have not been used in environments hazardous to health. If they have been used in environments hazardous to health, I confirm that they have been cleaned according to guidelines of work, health and safety (if you cannot confirm any of the above, please enclose a written document signed by a responsible person who can confirm).

Please check this box to agree to the above terms.*

Please check if you would like GECMA to send service packaging.

Other comments

By submitting this form, I agree that the personal data that I provide can be shared with Eaton, channel partners and third-party providers working on behalf of Eaton in accordance with the Eaton Privacy Policy and in compliance with applicable data privacy laws.

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Call us directly at +49 (0) 2273-9812-0

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RMA request for MTL GECMA Workstations

CONTACT INFORMATION

TECHNICAL INFORMATION

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