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As part of Eaton’s Electrical Engineering Services and Systems team, Remote Services provides customers support from an electrical field service expert utilizing visual annotation technology, instant subject matter expert collaboration, and in-session sharing from thousands of technical documents and customer drawings. We can help resolve your issues and get your system on-line faster.
Remote Services is not just a manufacturer’s product support line – it’s electric field service results, achieved remotely. Our team of Remote Service specialists have hands-on field service experience working on many power distribution systems, solving critical issues for customers across all industries. They are ready to guide you through any power system concern.
For complex issues requiring some initial investigation or for assistance during a planned outage, Remote Services can schedule time to assist you and be ready with information shared in advance.
Enroll in a Remote Services partnership and your team can receive pre-paid support by a Remote Services specialist who has your company’s specific drawings, manuals and history available to ensure the most effective support.
Remote Services can be a very effective tool for immediate resolution of many issues you may face with your power distribution equipment. However, should the issue reach a point of complexity where we feel remote resolution won’t be possible, we will take information learned during the Remote Service session and hand it off to our local Field Services operation, who will then be even better equipped to mobilize to the site and resolve the issue.
Eaton’s Field Service organization is the largest in the industry, with more than 1,500 professionals in 60+ locations across North America. This combination of Field Services and Remote Services provides unparalleled response to customer critical needs.
